Date: Thu, 28 Jan 93 19:30:02 EST
From: bmh@terminus.ericsson.se (Bernard Hatt)
Subject: System Problem Report Form 

			SYSTEM PROBLEM REPORT FORM

This is a form to make the reporting of problems consistent, allow records
of problems to be kept and a method of discouraging users from reporting
faults in the first place.

1.	Your name ? ________________

2.	Your login name ? ________________

3.	The date ? ___/___/___

4.	The date the problem first occurred if different ? ___/___/___

5.	Problem severity
	Minor __	Minor __	Minor __	Minor __

6.	Which machine ? ________________

7.	Which area appears to be at fault ?
	Communications __	Disk __		Base unit  __
	Network __	Keyboard __	Screen __	Mouse __
	Everything __	Don't know __

7.1	Is it plugged in ?
					Yes __		No __

7.2	Is it switched on ?
					Yes __		No __

7.3	Has it been stolen ?
					Yes __		No __

7.4	Have you tried to fix it yourself ?
					Yes __		No __

7.4.1	Have you made it worse ?
					Yes __

7.5	Have you read the manual ?
					Yes __		No __

7.5.1	Are you sure you`ve read the manual ?
					Yes __		No __

7.5.2	Are you absolutly certain you`ve read the manual ?
					Yes __		No __

7.6	Did you understand it ?
					Yes __		No __

7.6.1	If 'Yes' why can't you fix it yourself ?
	________________________________________________________________

7.7	Is the equipment unexpectedly noisy ?
					Yes __		No __

7.7.1	If 'Yes' what sort of noise ?
	Grinding __	Rattling __	Whirring __	High pitched whine __
	Sound of disk head scouring disk __
	Strange, out of tune,  whistling or humming __

7.8	Is there a smell of burning ?
					Yes __		No __

7.8.1	If `Yes' is the equipment on fire ?
					Yes __		No __

7.9	Is the fault repeatable ?
					Yes __		No __

7.10	What were you doing (with the equipment) at the time the fault occurred?
	________________________________________________________________

7.10.1	If 'nothing' explain why you were logged in.
	________________________________________________________________

7.11	What are the 39 steps ?
	________________________________________________________________

7.12	Are you sure you arn't imagining the problem ?
					Yes __		No __

7.13	Do you have any independant witnesses of the problem ?
					Yes __		No __

7.14	Describe the problem.
	________________________________________________________________

7.15	Now, describe the problem accurately.
	________________________________________________________________

7.16	Speculate wildly about the cause of the problem.
	________________________________________________________________
	________________________________________________________________

7.17	Can't you do something else, rather than bothering me ?
					Yes __		No __